Dedicated Business Systems (BizSys) teams are a relatively new concept, so understandably, there needs to be a clear delineation between IT, BizSys, and RevOps teams. These teams often work in concert to ensure that the… Read More »What Is Business Systems?
When I think of the past decade, there are the “Before Times” and “Now.” The before times are, of course, anything before March 2020. A time when most of our lives have changed. A time… Read More »2022 Retrospective and 2023 Look Forward
The Disconnect Between Privacy and Security Anyone who has worked as a system administrator or IT in general has had a user express concern whether they can read their email, see their location, or see… Read More »Tug of War: Privacy and Security
Why Updates Matter, and Why Users Don’t Care Every IT professional knows the importance of installing software, and Operating System (OS) updates. It is so common that Microsoft’s monthly releases are Patch Tuesday. Although minor… Read More »The Updates Paradox
Your services and applications are critical to your ops. Make sure you have the keys. Companies use a multitude of vendors to manage digital assets. These assets range from infrastructure products to web content and curation.… Read More »Secure your applications and services
Perhaps on one of the biggest misconceptions about technology use is that anyone born after 1990 is well versed with technology. While true that this generation has been exposed to technology longer, and uses it… Read More »User Education is Critical
A Bad Choice In a MSP Can Cost You More In the Long Run Managed Service Providers are a common, and necessary relationship to have in today’s market if you run a small to medium… Read More »Five things to consider when choosing a MSP
You have boarded your flight home, musing through your tablet or book, waiting to take off. You noticed that the flight crew has finalized their check of the cabin, but you sit at the gate… Read More »How imperfect information affects customers
Are you in the mood for a self-help book that is amusing, hilarious, and has real takeaways to be used in everyday life? Then Works Well with Others is definitely worth checking out. Ross McCammon is an editor with Esquire and admits that he has a difficult time as an introvert. This book dishes out tips that he has learned from his career meeting high profile individuals and feeling like he is an imposter.
The Checklist Manifesto poses an interesting concept on using checklists to standardize tasks across multiple verticals. The author is a general surgeon focusing mainly on healthcare applications. The carrying premise is that a checklist in the OR can prevent common complications due to complex tasks such as surgery.Read More »The Checklist Manifesto – Atul Gwande